That means that passengers booked on flights cancelled de to coronavirus are NOT entitled to compensation in the meaning of EC261. "People who get paid a far cry more than me will decide what is legally correct stance on this matter, but I'm happy to ask the question, and have them the provide the answers, absolutely.". It will keep your reservation for 24 hours. "[The company] can't come along and change them later," ACCC head Rod Sims told RN Breakfast last week. Was your flight cancelled? If your flight happens to get cancelled, you can ask a full refund, even if you’ve booked a non-refundable ticket, instead of being re-routed on another flight. You must receive a refund of the full cost of the flight within seven days. Until a new airline can establish itself as a formidable competitor to almighty Qantas, consumers may lose out with higher fares and reduced flight options writes Nassim Khadem. The ACCC says there's no easy answer By the specialist reporting team's Loretta Florance Posted Tue Tuesday 28 … Breaking down the latest news and research to understand how the world is living through an epidemic, this is the ABC's Coronacast podcast. The ACCC is currently in discussions with travel companies, including Intrepid and Flight Centre, and has the power to take legal action resulting in large fines. "If they think they are being reasonable then your bank becomes the arbiter and they have to decide whether to process it or not.". Easyjet has cancelled my flight. You can use the credit for the same itinerary at a different time, or for a completely different one. If your flight was What to do if your flight is cancelled April 4, 2019 (Updated March 11, 2020) By Tamara Hinson , . It takes only 3 minutes to check if you're eligible to up to 600€ from the airline. Before we get into this topic, it is important to understand that ticket refunds and compensation are two separate things. Refunds usually take the form of cash, credit to a credit card, or a voucher to be used at a later date (if you agree with this option). When Do I Receive Compensation for a Cancelled Flight? Who gets to benefit? Fees to modify or cancel you booking are generally super pricey for non-refundable tickets. (Did you know that you can also get a refund for a flight delay?). Passengers are forced to accept vouchers when they are actually entitled to a refund of their fare. The cash-strapped airline has cancelled these flights, and here's how travellers can get a refund. First off, head to the airline’s website. We'll cover refundable airline tickets (although these are a no-brainer), non-refundable flights, and how you can get refunded for schedule change. If these new travel arrangements suit you, then there's no need for you to do anything: just take the new flight. Can you get a refund in the case of a schedule change? Note that the refund will be made in the form of travel credit, not cash. How Early Should I Be At The Airport in 2021: Domestic and International Flights, The Biggest and Busiest Airports in the World in 2021, Re-routing flight departing no more than 2 hours before and arriving less than 4 hours after the original flight, Re-routing flight departing no more than 1 hours before and arriving less than 2 hours after the original flight, A travel voucher that allow you to make a flight schedule change without paying their usual fee (only the price difference, when applicable), A partial or full refund of your original ticket, along with a return flight to your original point of departure (if needed), OR, An alternate flight to your destination as soon as possible, OR, A ticket to your destination at a later date of your choosing, Scenario 1: You haven't taken any portion of your flight, Scenario 2: You have already used a portion of your ticket, You cancelled flight was supposed to depart from the EU (with any airline) OR arrive in the EU (if it was operated by an airline based in the EU), The airline notified you of the cancellation less than 14 days prior to departure, or didn't notify you at all, The reason for the cancellation was within the airline's control (e.g. If you have insurance, check your policy closely and call your provider to see what it will cover. Obviously, it doesn't come free of charge - but if there's a high chance that you'll have to change your flight or cancel it, it might be worth the investment. "How effective it is will probably be affected by the extent that everyone's trying to do the same thing," he said. Wild swimming and the search for Australia's best waterholes, Sydney's northern beaches cluster is disrupting holiday plans across the nation. Is air travel safe during the COVID-19 pandemic? The only guaranteed chance that you have to receive a refund for your non-refundable flight is if this flight is cancelled or subject to a major schedule change. The airfare for your cancelled flight, we can claim change your itinerary includes a connection you haven t! Year after the reservation was made under similar conditions change of schedule especially. Yes, you still need to do do so within those 24 hours for free as as! 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